Frequently asked

• What is ZenoXCare Diaspora?

  ZenoXCare Diaspora is a USD wallet for Ghanaians living abroad. You link beneficiaries (parent, sibling, child, household, community) and pay for their consults, prescriptions, labs, and follow-ups from that wallet at published prices. Every charge shows on the receipt—you can trace it end to end.

• How is this different from sending money via remittance?

  Remittance moves cash; the recipient still has to find care, pay providers, and agree a price. ZenoXCare Diaspora pays clinics and pharmacies directly at posted prices—with a ceiling the rules will not breach. You and your beneficiary see the same lines, without hidden fees. Each FX step records the rate that applied.

• Can I sponsor multiple family members from one wallet?

  Yes. A single wallet supports multiple beneficiaries with declared relationships (parent, sibling, child, household member, community member). You set the rules — per-beneficiary caps, monthly limits, who can request top-ups — and the wallet enforces them on every transaction.

• What happens to my funds if I close the wallet?

  They come back to you. Your wallet rules spell out refunds on closure, moving money between named beneficiaries, and what happens after death. The running balance sits on a tamper-resistant ledger—we cannot move funds without leaving a matching record.

• What countries do you support today?

  Today the United States is available as a source country. United Kingdom, Canada, the EU, and more markets are on the roadmap. Start at /diaspora/sponsor for the U.S. sponsor flow, or contact us for early access from another country.

• Is this regulated?

  Yes. ZenoXCare follows Bank of Ghana rules where care is delivered and U.S. money-services expectations where sponsors live. Each payment is logged in order; match any charge to the verification link printed on the receipt.